Terms and Conditions

Disclaimer: The following are general Terms & Conditions. As all of our jobs are custom, additional Terms & Conditions may apply.

1. A deposit may be required, or first draw for shop   drawings/materials, and must be received before materials can be fabricated   and/or work can commence (see bottom of last page for deposit/draw   information if required). Standard payment terms are NET   30 DAYS from date of invoice. Additional draws may   be requested during construction, with final payment due upon completion of   Medina Services’ scope of work. Medina Services will NOT finance large material orders,   and Vendors can and will put a stop to production or lien the property if   payments go past their required term dates. Any past due payments with   Vendors affects all open projects Medina Services has with them.   

2. Shop Drawings, PE Stamps, Calculations, Perimeter Caulking, and   Mobilization are NOT included   in quoted price unless otherwise specified.   

3. Shop Drawings, PE Stamps, and Calculations are all provided   through an outside source. Lead times and costs will vary by availability.   Payment for either is due upon receipt, as required by Vendors. If Shop   Drawings are required, they must be signed and approved before material   orders or fabrication can begin.   4. Testing, Permits, Low Voltage/Wiring, Floor/Ceiling Examination   (for floor or overhead concealed closers or other recessed materials, also   called Concrete Scanning or X-Ray) and Bonds are NOT quoted OR  provided by Medina Services.   

5. All labor costs are during normal business hours only, unless   otherwise specified. Any after-hours or strictly weekend work will incur   additional costs and must be noted prior to project sign-off.   

6. All quotes are based on a material take-off per the received   information only. See the "Based on ..." sections at the top of the   quote to see the date of information used. If no specifications are listed or   received, standard materials will be used. This may include, but not limited   to, standard ADA compliant storefront doors and hardware at standard sizes   (typical is 3-0 x 7-0 with surface mounted closer, threshold, weather seal,   pivots, pull/push handle, and standard MS Deadbolt with thumb turn and keyed   cylinders), standard storefront material (2" x 4-1/2" or   1-3/4" x 4-1/2" center glazed), standard anodized metal colors   (clear or bronze), and standard clear glass, with or without Low-E coatings   (typical is manufacturer’s standard Low-E for commercial buildings), on   insulated units or standard clear glass on monolithic pieces. All items   outside of this are considered extra or custom and will incur additional   costs.   

7. All   quotes are only valid for 30 DAYS from date of quote. Attempts to follow up on status of project   will be made before project folder is archived. Pricing subject to change at   any time and must be reviewed before final sign-off. If project is not   awarded, or Medina Services has not heard any news regarding project, within   90 days of quote date, project folder will be archived and will have to be   requoted, using the latest set of prints and specifications, as a new   project.   

8. A Construction Schedule MUST be received upon contract award and reviewed by Project   Manager. If no official schedule has been created, please advise expected   install and finish dates. Medina Services reserves the right to decline any   project that does not fit within our scheduling capabilities. Vendors also   look for this information when submitting quotes/orders to ensure it is   received within a timely manner. Note that Medina Services cannot give a   concrete installation date until all materials have been received and marked   complete with no discrepancies.   

9. Material lead times vary depending on time of year and type of   materials. Lead times are also based on the Vendor receiving a Purchase Order   and starting production that day (typical proceedings are 1. A Purchase Order   is submitted, 2. The Vendor takes anywhere from 24 to 72 hours to process the   order, 3. Any required sign off documents are submitted and, 4. A production   date is assigned within 24 to 72 hours once received.). Medina Services or   its Vendors will not order materials without an official Purchase Order in   hand. Suggestions for substitutions can be provided upon request.   Pre-ordering materials due to long lead times can be achieved if the customer   provides proper acknowledgement that any changes to the order once a   production/delivery date has been received will result in added costs, and   that all paperwork needing approval prior to the order is signed and   received.   **Vendor   Expediting is not available at this time.

10. Once contract amount has been verified and approved, any additional materials and/or labor needed MUST be submitted as a change order, approved AND a signed copy received in our office before materials will be ordered or work can commence. NO email approvals will be used to proceed with work. If the official documents cannot be received within the same or next day of initial verbal/email approval, customer is responsible to alert Medina Services so a temporary resolution can be achieved. All approval paperwork needs to be received before the due date of the next pay application to avoid delays. It is the customer's resposibility to confirm all scope of work needed by Medina Services has been properly included. Medina Services reserves the right to stop work on the project if this requirement is not met.

11. Insurance Certificates naming contractor/company name as Certificate Holder ONLY can be submitted upon request. If any certificate needing Additional Insured is required, a charge of $75.00 Per Listing will be added to the total contract amount. The insurance agent is not allowed, by law, to put any information other than the project name and location in the Description of Operations Box. Please be sure to specify any additional waivers or forms for insurance or business verification is submitted with insurance request.

12.  Final payment is due within 30 days upon completion of Medina Services’ scope of work. If final payment is not received within 60 days of invoice date, Medina Services reserves the right to begin collection actions, and customer will be responsible for any additional fees incurred from collection process.

13. If any insurance, contract, or invoice documents show incorrect wording or information, it is the customer’s responsibility to submit with full explanation as to what needs to be corrected immediately. If attempts to follow up on pay applications or approval documents by Medina Services are not met with appropriate and immediate indication of what needs to be revised or is missing, Medina Services cannot be held liable for any hold up on production or payment.

14. After project completion of Medina Services’ scope of work, an email will be sent stating such and requesting a copy of any remaining punch items as soon as available. Please note that all punch items must be received in writing via comprehensive and complete list. Medina Services will NOT act upon any verbal communication, or information provided in an incomplete or incomprehensible way.

15. Standard warranties can be made available upon request. Medina Services uses a standard 1-year limited warranty on labor, that starts from the date of final installation. All material warranties are standard from manufacturer, and most require a Substantial Completion Date before warranty can be retrieved. Please be aware that Medina Services is NOT responsible for any repairs or replacements from damage that is caused by other person(s) not employed by Medina Services. If repair or replacement is deemed to be out-of-warranty, additional charges may be incurred. Extended manufacturer warranties can be obtained upon request at an additional cost.

16. It is the duty of the customer to fully read and understand these terms before Medina Services can send a signed copy of the contract. If any of these terms need discussion or revision, the customer must contact the office prior to contract approval. Medina Services is willing to work with all clients to meet their deadlines and requirements in a timely and professional manner. It is the customer's responsibility to understand that Medina Services does not extrude materials in house, nor do they keep mass stock, and that Medina Services has Vendors that have requirements as well that have to be met regardless of any outside terms.

17. Reminder to all customers that all pricing is subject to change at any time, for any reason. Manufacturers and suppliers do not hold pricing without order placement and will not indefinitely hold pricing on an LOI alone. Medina Services will work with customer to alert for any upcoming increases, and advise of specific requirements (such as orders must be placed by a certain date to keep original pricing) to avoid increases as much as possible. Project schedules, even if estimated, are immensely helpful in advising manufacturers for lead time and pricing purposes.